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Client Success Manager

We’re looking for a passionate Client Success Manager to build strong relationships, drive business strategies, and manage accounts within the agricultural sector.

Client Services

Position Overview

As our Client Success Manager, you’ll be the cornerstone of our client relationships. This role is about building meaningful partnerships, managing expectations, and uncovering opportunities for growth. It’s not about managing the nuts and bolts of delivery – it’s about strategy, collaboration, and ensuring clients feel supported every step of the way.

You’ll act as the vital link between clients and our internal teams, aligning goals, fostering trust, and driving success. You will assess marketing activity at a high level, interpret data and campaign performance, and recommend adjustments to strategies to ensure objectives are achieved.

About Us

At Hillsgreen, we’re on a mission to help agricultural businesses thrive with marketing that’s smart, impactful, and commercially oriented . Our team is driven by curiosity, bravery, respect, and a commitment to delivering results. When you join us, you’re not just part of the team – you’re part of a supportive environment where growth and making a difference go hand in hand.

Key responsibilities

Client Relationships:

Build trust as the primary contact for clients, understanding their business goals, challenges, and ambitions.
Ensure client satisfaction by delivering exceptional service, clear communication, and tailored solutions.
Proactively identify growth opportunities through upselling, cross-selling, and expanding service offerings.

Client Partnership and Strategy:

Act as a trusted strategic partner, proactively reviewing campaign performance and identifying opportunities to improve results through strategic adjustments.
Analyse data to interpret marketing outcomes, make ROI-focused recommendations, and align efforts with client business goals.
Identify potential bottlenecks or challenges within client-side processes (e.g., sales pipelines) and consult clients on how to address these effectively.
Collaborate with the marketing team to align strategic marketing insights with campaign execution, ensuring all activities support measurable outcomes.
Communicate strategic recommendations across the team and secure buy-in for new or adjusted approaches.
Work closely with internal marketing teams to co-develop and refine overarching strategies, ensuring all client activity aligns with measurable outcomes and long-term objectives.

Strategic Communication:

Lead client meetings (weekly, monthly, and quarterly), presenting results, insights, and actionable recommendations.
Translate internal team updates into client-friendly communications that simplify complex marketing concepts.
Address client concerns promptly, escalating only when necessary, to maintain trust and smooth collaboration.

Account Growth and Profitability:

Manage budgets to keep accounts profitable while delivering exceptional value.
Drive contract renewals and maintain high client retention.
Track metrics of success, including client growth and satisfaction.

Leadership and Collaboration:

Collaborate with internal marketing teams to ensure seamless project delivery that aligns with client goals.
Act as a liaison, ensuring both client expectations and internal resources stay in sync.
Provide clear direction and leadership to ensure smooth workflows and outcomes.

Administration and Reporting:

Keep CRM and project management tools up-to-date with client records, job tracking, and financials.
Oversee monthly reporting, delivering concise, actionable insights to clients.
Review deliverables to ensure they meet Hillsgreen’s high standards and client expectations.
Work with the Head of Relationships to refine and implement standard operating procedures (SOPs) for client management.

  • Position Overview

  • As our Client Success Manager, you’ll be the cornerstone of our client relationships. This role is about building meaningful partnerships, managing expectations, and uncovering opportunities for growth. It’s not about managing the nuts and bolts of delivery – it’s about strategy, collaboration, and ensuring clients feel supported every step of the way.

    You’ll act as the vital link between clients and our internal teams, aligning goals, fostering trust, and driving success. You will assess marketing activity at a high level, interpret data and campaign performance, and recommend adjustments to strategies to ensure objectives are achieved.

    About Us

    At Hillsgreen, we’re on a mission to help agricultural businesses thrive with marketing that’s smart, impactful, and commercially oriented . Our team is driven by curiosity, bravery, respect, and a commitment to delivering results. When you join us, you’re not just part of the team – you’re part of a supportive environment where growth and making a difference go hand in hand.

  • Key responsibilities

  • Client Relationships:

  • Build trust as the primary contact for clients, understanding their business goals, challenges, and ambitions.
    Ensure client satisfaction by delivering exceptional service, clear communication, and tailored solutions.
    Proactively identify growth opportunities through upselling, cross-selling, and expanding service offerings.

  • Client Partnership and Strategy:

  • Act as a trusted strategic partner, proactively reviewing campaign performance and identifying opportunities to improve results through strategic adjustments.
    Analyse data to interpret marketing outcomes, make ROI-focused recommendations, and align efforts with client business goals.
    Identify potential bottlenecks or challenges within client-side processes (e.g., sales pipelines) and consult clients on how to address these effectively.
    Collaborate with the marketing team to align strategic marketing insights with campaign execution, ensuring all activities support measurable outcomes.
    Communicate strategic recommendations across the team and secure buy-in for new or adjusted approaches.
    Work closely with internal marketing teams to co-develop and refine overarching strategies, ensuring all client activity aligns with measurable outcomes and long-term objectives.

  • Strategic Communication:

  • Lead client meetings (weekly, monthly, and quarterly), presenting results, insights, and actionable recommendations.
    Translate internal team updates into client-friendly communications that simplify complex marketing concepts.
    Address client concerns promptly, escalating only when necessary, to maintain trust and smooth collaboration.

  • Account Growth and Profitability:

  • Manage budgets to keep accounts profitable while delivering exceptional value.
    Drive contract renewals and maintain high client retention.
    Track metrics of success, including client growth and satisfaction.

  • Leadership and Collaboration:

  • Collaborate with internal marketing teams to ensure seamless project delivery that aligns with client goals.
    Act as a liaison, ensuring both client expectations and internal resources stay in sync.
    Provide clear direction and leadership to ensure smooth workflows and outcomes.

  • Administration and Reporting:

  • Keep CRM and project management tools up-to-date with client records, job tracking, and financials.
    Oversee monthly reporting, delivering concise, actionable insights to clients.
    Review deliverables to ensure they meet Hillsgreen’s high standards and client expectations.
    Work with the Head of Relationships to refine and implement standard operating procedures (SOPs) for client management.

What you'll bring!

Relationship Building: Proven experience engaging with key stakeholders, building trust and rapport, and effectively influencing others.
Strategic Thinking: Ability to align client goals with agency capabilities to deliver measurable results. As well as proactively identifying opportunities that deliver client goals.
Organisational Skills: Strong multitasking and time-management abilities with a sharp eye for detail.
Sales Orientation: Experience with sales and identifying opportunities for revenue growth is desirable but not essential.
Communication Expertise: Exceptional verbal and written communication skills that resonate with diverse audiences.
Proactive Mindset: A solution-focused approach with the ability to handle challenges with confidence.
Marketing Strategy: A strategic, data-driven marketing mindset with the ability to interpret campaign performance and recommend actionable improvements.
Commercial Acumen: Strong commercial acumen, with the ability to connect marketing activities to ROI and broader business outcomes.
Agricultural Knowledge: Although not necessary, knowledge or an understanding of the agricultural industry is advantageous. A passion for learning about the sector and its unique challenges is essential.

What you'll get

Competitive Salary: £30k - £38k (depending on experience)
Personal Development: Annual growth plans, 1:1 reviews, and opportunities to expand your expertise.
Generous Holiday Allowance: 24 days of annual leave plus bank holidays.
Hybrid Working: A mix of office and remote working days.
Pension Scheme: A minimum of 3% employer contribution and 5% employee contribution, helping you save for your future.
Professional Growth: Access to mentoring, study support, and professional development opportunities.
Supportive Culture: Be part of a collaborative, passionate team that values creativity and shared success.
External Mentoring Support - Access to an experienced industry mentor.
Plus… Additional service based benefits, to include, Healthshield Cash plan, Salary Sacrifice EV Car Scheme, Enhanced Maternity & Paternity support, Enhanced Pension contributions.

Our core values

Respectful - Valuing diverse perspectives and treating everyone with fairness and understanding.
Brave - Embracing challenges with courage and pushing boundaries to achieve excellence.
Curious - Seeking to learn, explore, and find innovative solutions to drive progress.
Proud – Celebrating successes and delivering work we can stand behind with confidence and integrity.
Purposeful - Focusing on intentional, impactful effort.
Above all, we take pride in delivering exceptional results and making a difference in the agricultural industry.

Are You Ready?

If you’re ready to take ownership of client success, forge meaningful partnerships, and contribute to impactful marketing campaigns for the agricultural industry, we’d love to hear from you. Apply today to join Hillsgreen’s journey.

ApplyToday

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